Exercise is Medicine

ONERO TRAINING

ONERO and our Clinical Exercise Physiology classes are designed to be done twice per week. Exercise Matters currently has classes running on Mondays through Fridays to match this programming.

Private health insurance may be claimable for the classes from your health fund if it covers for Exercise Physiology Group services (Item 502). Classes can be booked via Exercise Matters GymMaster App: https://exercisematters.gymmasteronline.com/portal/login

MEMBERSHIP OPTIONS:

Basic Plan: $30 per class – Includes 1 class time per week permanently booked on a recurring basis.
Premium Plan: $27.50 per class – Includes a minimum of 2 class times per week that can be permanently booked on a recurring basis.

Membership plans will be billed via direct debit on a fortnightly basis.

If for any reason you can’t attend your scheduled class, then you can book a make-up class within your billing cycle via the app / new booking system. Memberships can also be paused (for example if you go away on holiday) however this requires a minimum of 2 weeks notice. A minimum of two weeks duration is required for a pause. Your time slot then becomes available for another client to book in whilst your membership is placed on pause.

PRE-PURCHASED CLASS PACKS:

We understand that a membership model may not suit everyone. For those who prefer more flexibility, we offer pre-purchased class packs. These classes can be booked online via the app (classes can only be booked 2 weeks in advance). Please note that pre-purchased class packs do not allow you to permanently book your class time. If you are wanting a permanent recurring time slot then this must be done via a membership plan.

FORTNIGHTLY MEMBERSHIP

ONCE PER WEEK

$60 PER Fortnight

One class per week

$30 per class

TWICE PER WEEK

$110 PER Fortnight

Two classes per week

$27.50 per class

CLASS PACKS

FIVE CLASS PACK

$175 PER PACK

Five classes per pack

$35 per class

TEN CLASS PACK

$325 PER PACK

Ten classes per pack

$32.50 per class

Terms and Conditions:

>24 hours notice required to Cancel a booked class
>24 hours notice required to book in a class spot
Sickness/Personal Policy - With membership, if unable to cancel with greater than 24hrs, members can request make up appointments to admin@exercisematters.healthcare. One class per week membership can request 2 per year; Twice weekly Membership can request 4 per year; and Three classes per week membership can claim 6 per calendar year.
Exceptional Circumstances Policy: If unable to give notice for holding membership due to exceptional circumstance (i.e. Grandchildren being born), contact admin@excercisematters.healthcare to explain and assist with request.
Public Holiday - Memberships will be reduced if class falls on a public holiday.
Cancelled Membership Class - Able to catch up class within the fortnightly billing cycle to use credit
Christmas Holiday (2 weeks close) - No Membership Deducted
Pause Policy - Two weeks notice. Minimum Pause duration is 1 week and maximum in a single Pause is 7 weeks.
Cancel Membership - Four weeks notice